Welcome to Cruxplug LLC! These Terms and Conditions (“Terms”) govern your use of the website https://cruxplug.shop (the “Site”) and your purchase of products from Cruxplug LLC, a sole proprietorship located at 124 Bent St, Taos, NM 87571, US.

By accessing or using our Site and purchasing products, you agree to be bound by these Terms and all policies referenced herein. Please read them carefully. If you do not agree to these Terms, please do not use our Site.

1. Contact Information

For any questions regarding these Terms or any other matter, please contact us:

  • Company Name: Cruxplug LLC
  • Website URL: https://cruxplug.shop
  • Contact Email: support@cruxplug.shop
  • Contact Phone: +1 (513) 239-1055
  • Full Address: 124 Bent St, Taos, NM 87571, US
  • Customer Service Hours: Monday-Friday 9AM-5PM EST

2. Privacy Policy

Your privacy is very important to us. Our Privacy Policy, available on our Site, explains how we collect, use, and protect your personal information. By using our Site, you agree to the terms of our Privacy Policy.

3. Products and Services

Cruxplug LLC specializes in baby and toddler car seats. We strive to display product information, including descriptions, images, and pricing, as accurately as possible. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. All products are subject to availability.

4. Pricing and Payment

  • All prices displayed on the Site are in US Dollars (USD).
  • We reserve the right to change prices at any time without prior notice. The price charged will be the price in effect at the time of your order.
  • We accept payments through credit and debit card payments. Other payment methods will be displayed and available at checkout. Our e-commerce platform, WooCommerce, ensures secure transaction processing.
  • By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order (including any applicable taxes).

5. Order Processing and Shipping

  • Order Processing Time: Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays) after your purchase is confirmed.
  • Shipping Rates & Times: We offer Standard Shipping for all orders.
    • Standard Shipping: 3-7 business days
    • Cost: Free ($0)
  • Free Shipping Threshold: Free Standard Shipping is offered on all orders.
  • Shipping Area: Cruxplug LLC currently ships only within the United States. We do not offer international shipping.
  • Risk of Loss: All items purchased from Cruxplug LLC are made pursuant to a shipping contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns and Refunds Policy

We want you to be completely satisfied with your purchase.

  • Return Window: You may return eligible items within 30 days from the date of delivery.
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, used, or not in their original packaging may not be eligible for a refund.
  • How to Initiate a Return:
    1. Contact our customer service team at support@cruxplug.shop within the 30-day return window.
    2. Provide your order number and the reason for the return.
    3. Upon approval, we will provide you with a prepaid shipping label and instructions on how to send back your item.
  • Return Shipping Cost: Cruxplug LLC will cover the cost of return shipping by providing a prepaid shipping label.
  • Restocking Fee: No restocking fee applies to eligible returns.
  • Refunds: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days, depending on your bank or payment provider).

7. User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

8. Intellectual Property

All content on this Site, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Cruxplug LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this Site is the exclusive property of Cruxplug LLC and protected by U.S. and international copyright laws.

9. Prohibited Uses

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

10. Disclaimer of Warranties; Limitation of Liability

The Site and all products are provided on an “as is” and “as available” basis. Cruxplug LLC makes no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, or products included on the Site. To the full extent permissible by applicable law, Cruxplug LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Cruxplug LLC will not be liable for any damages of any kind arising from the use of this Site or from any products purchased through this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Cruxplug LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

12. Governing Law

These Terms and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law principles.

13. Changes to Terms and Conditions

We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

14. Miscellaneous

  • Severability: In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
  • Entire Agreement: These Terms and any policies or operating rules posted by us on this Site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).