This Privacy Policy describes how Cruxplug LLC (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from https://cruxplug.shop (the “Site”). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in full compliance with US e-commerce regulations and Google Merchant Center policies.

1. Who We Are

Cruxplug LLC is a sole proprietorship operating from 124 Bent St, Taos, NM 87571, US. Our website is https://cruxplug.shop. You can reach us at support@cruxplug.shop or by phone at +1 (513) 239-1055 during our customer service hours, Monday-Friday 9AM-5PM EST.

2. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

A. Information You Provide to Us Directly: This is information you voluntarily provide when you make a purchase, create an account, or contact us. It may include:

  • Contact Information: Your name, email address, phone number.
  • Shipping and Billing Information: Your shipping address and billing address.
  • Payment Information: Details required to process your purchase, such as billing address. Please note that for your security, we do not directly store full credit card details on our servers. Payment processing is handled by third-party services, such as credit and debit card processors, which securely process your payment.
  • Account Information: If you create an account, we store your username and password.

B. Information We Collect Automatically (Device Information): When you access the Site, we automatically collect certain information about your device and how you interact with our Site. This information may include:

  • Browser and Device Data: Your web browser type and version, IP address, time zone, and unique device identifiers.
  • Usage Information: Information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use your Personal Information for various purposes, including:

  • Order Fulfillment: To process your purchases, fulfill your orders, arrange for shipping of your baby and toddler car seats, and provide you with order confirmations and invoices.
  • Communication: To communicate with you regarding your orders, respond to your inquiries, and provide customer support.
  • Site Improvement: To improve and optimize our Site and services (e.g., by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
  • Security & Fraud Prevention: To screen our orders for potential risk or fraud and to maintain the security of our Site.
  • Marketing (with your consent): If you opt-in, to send you promotional offers, newsletters, and updates about our products and services. You can unsubscribe from these communications at any time.
  • Legal Compliance: To comply with applicable laws and regulations.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us provide our services and fulfill our obligations, as described above. These third parties include:

  • Service Providers: We share information with service providers who perform functions on our behalf, such as:
    • E-commerce Platform: We use WooCommerce to power our online store.
    • Payment Processors: Accepting credit and debit card payments for your payment transactions is secure. We do not store your full payment card details.
    • Shipping Carriers: To deliver your orders.
    • Analytics Providers: To help us understand how customers use our Site (e.g., Google Analytics).
  • Legal & Security: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency), or to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell your Personal Information to third parties.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your Personal Information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate personal information we hold about you.
  • Deletion: You have the right to request that we delete the personal information we hold about you, subject to certain exceptions.
  • Opt-out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
  • Do Not Track: Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser, as there is no consistent industry understanding of how to respond to DNT signals.

To exercise any of these rights, please contact us at support@cruxplug.shop or +1 (513) 239-1055.

6. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

7. Security

We implement reasonable security measures, including administrative, technical, and physical safeguards, to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. While we sell products for babies and toddlers, the Site is designed for parents and guardians. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately, and we will take steps to remove that information from our records.

9. Cookies

Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to improve your browsing experience, remember your preferences, and understand how our Site is used. You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

10. Third-Party Links

Our Site may contain links to websites operated by third parties. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • By email: support@cruxplug.shop
  • By phone: +1 (513) 239-1055
  • By mail: Cruxplug LLC, 124 Bent St, Taos, NM 87571, US

Last Updated: October 26, 2025