Return and Refund Policy
At Cruxplug LLC, we want you to be completely satisfied with your purchase of baby and toddler car seats. If for any reason you are not, we’re here to help make the return process as smooth as possible.
Our Return Policy
You have 30 calendar days from the date you received your item to initiate a return.
Eligibility for a Return
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Have all original tags, manuals, and accessories included.
- Include the original receipt or proof of purchase.
Items that show signs of use, damage, or are not in their original packaging may not be eligible for a refund.
Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
How to Initiate a Return
To start a return, please contact us within 30 days of receiving your order:
- Email: support@cruxplug.shop
- Phone: +1 (513) 239-1055
Please provide your order number and the reason for your return. Our customer service team is available Monday-Friday from 9 AM-5 PM EST.
Once your return request is approved, we will provide you with clear instructions and a prepaid return shipping label via email. Please do not send your item back without first contacting us and receiving a return authorization and label.
Return Shipping
Cruxplug LLC will cover the cost of return shipping by providing you with a prepaid label. We highly recommend using the provided label and tracking your return shipment. Cruxplug LLC is not responsible for items lost or damaged during return transit if you do not use our provided label.
Please ensure the item is securely packaged to prevent damage during shipping.
Refunds
Once we receive your returned item, it will be inspected. We will notify you via email when we have received your returned item and again after completing the inspection, informing you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
No restocking fee will be applied to eligible returns.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will arrange for a return and replacement at no extra cost to you.
Shipping Details
For your convenience, here are our standard shipping details:
- Order Processing Time: 1-2 business days
- Shipping Method & Time: Standard Shipping (3-7 business days)
- Shipping Cost: Free $0 on all orders.
- Shipping Area: We currently only ship within the United States. We do not offer international shipping.
We accept the following payment methods for your convenience:
If you have any questions about our Return and Refund Policy, please contact us:
Cruxplug LLC
- Website: https://cruxplug.shop
- Email: support@cruxplug.shop
- Phone: +1 (513) 239-1055
- Address: 124 Bent St, Taos, NM 87571, US
- Customer Service Hours: Monday-Friday 9 AM-5 PM EST
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