Geometric and light shapes are the characteristics of this stylish table . It’s a flashy contemporary moniker that’s not afraid to grab the attention of the discerning customer; not unlike the table. This piece races past traditional design composition to set a new place for itself in your home decor.
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Shipping Policy
Shipping Policy
At Cruxplug LLC, we are committed to providing you with a smooth and reliable shipping experience for your baby and toddler car seats. Please review our shipping policy below to understand how your order will be processed and delivered.
Order Processing Time
All orders placed with Cruxplug LLC are processed within 1-2 business days (Monday-Friday, excluding holidays) from the time of purchase. Orders placed on weekends or holidays will begin processing on the next business day. You will receive an email confirmation once your order has been processed and shipped.
Shipping Destinations
Cruxplug LLC currently ships to all addresses within the United States only. We do not offer international shipping at this time.
Shipping Methods & Delivery Estimates
We offer the following shipping method for all orders:
- Standard Shipping: Delivery within 3-7 business days after your order has been processed.
Please note that these delivery times are estimates and may vary due to factors beyond Cruxplug LLC’s control, such as carrier delays, adverse weather conditions, or high shipping volumes during peak seasons.
Shipping Costs
We are pleased to offer Free Standard Shipping on all orders placed with Cruxplug LLC, with no minimum purchase required.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track the status of your package directly on the shipping carrier’s website. Please allow up to 24 hours for tracking information to become available after you receive your shipping confirmation.
Shipping Delays & Issues
While we strive to deliver your order within the estimated timeframe, unforeseen delays can occasionally occur. If your order is significantly delayed, or if you have any concerns about your shipment, please contact us immediately. We will do our best to assist you in resolving the issue.
Incorrect Address & Undeliverable Packages
It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. Cruxplug LLC is not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us as undeliverable due to an incorrect address provided by the customer, or if the customer is unavailable to receive the package, we will contact you to arrange for re-shipment. Additional shipping charges may apply for re-shipment.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our customer service team within 7 days of the expected delivery date or receipt of the damaged item. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to investigate the issue and arrange for a replacement or refund as appropriate.
Contact Us
If you have any questions about our Shipping Policy, please do not hesitate to contact us:
- Company Name: Cruxplug LLC
- Website: https://cruxplug.shop
- Email: support@cruxplug.shop
- Phone: +1 (513) 239-1055
- Address: 124 Bent St, Taos, NM 87571, US
- Customer Service Hours: Monday-Friday, 9 AM – 5 PM EST
Return and Refund Policy
Return and Refund Policy
At Cruxplug LLC, we want you to be completely satisfied with your purchase of baby and toddler car seats. If for any reason you are not, we’re here to help make the return process as smooth as possible.
Our Return Policy
You have 30 calendar days from the date you received your item to initiate a return.
Eligibility for a Return
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Have all original tags, manuals, and accessories included.
- Include the original receipt or proof of purchase.
Items that show signs of use, damage, or are not in their original packaging may not be eligible for a refund.
Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
How to Initiate a Return
To start a return, please contact us within 30 days of receiving your order:
- Email: support@cruxplug.shop
- Phone: +1 (513) 239-1055
Please provide your order number and the reason for your return. Our customer service team is available Monday-Friday from 9 AM-5 PM EST.
Once your return request is approved, we will provide you with clear instructions and a prepaid return shipping label via email. Please do not send your item back without first contacting us and receiving a return authorization and label.
Return Shipping
Cruxplug LLC will cover the cost of return shipping by providing you with a prepaid label. We highly recommend using the provided label and tracking your return shipment. Cruxplug LLC is not responsible for items lost or damaged during return transit if you do not use our provided label.
Please ensure the item is securely packaged to prevent damage during shipping.
Refunds
Once we receive your returned item, it will be inspected. We will notify you via email when we have received your returned item and again after completing the inspection, informing you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
No restocking fee will be applied to eligible returns.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will arrange for a return and replacement at no extra cost to you.
Shipping Details
For your convenience, here are our standard shipping details:
- Order Processing Time: 1-2 business days
- Shipping Method & Time: Standard Shipping (3-7 business days)
- Shipping Cost: Free $0 on all orders.
- Shipping Area: We currently only ship within the United States. We do not offer international shipping.
Payment Information
We accept the following payment methods for your convenience:
- Afterpay
- Klarna
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Cruxplug LLC
- Website: https://cruxplug.shop
- Email: support@cruxplug.shop
- Phone: +1 (513) 239-1055
- Address: 124 Bent St, Taos, NM 87571, US
- Customer Service Hours: Monday-Friday 9 AM-5 PM EST
Reviews
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